Prezentz

Frequently Asked Questions

What is Prezentz?
Prezentz.com is the EZ, automated gift-giving solution that allows you to schedule regular gifts to be personally wrapped and sent to loved ones and friends on holidays, birthdays, and other special occasions.  You tell us about the occasion and recipient and we take care of the rest! It's as EZ as that :)
How does Prezentz work?
You simply tell us about each person you want to send a gift to, the yearly occasions (holidays, birthdays, or other special days), and how much you want to spend on each gift ($25, $50, $75, $100, or $150). You can keep it simple and just give us their address and age or you can give us a lot more details so we can search for that perfect gift. A couple of weeks before the occasion we will email you with 3 gift options for that person in the selected price range. Once you choose (and its okay if you don’t – we’ll pick our favorite), we will buy that gift and have it delivered to your recipient just in time for his birthday/holiday, wrapped beautifully with a card from you! 
How much do I pay for Prezentz?
Try our Prezentz service for FREE! For the first gift you send using Prezentz, we will provide our expert gift curation, beautiful gift wrapping, timing and mailing services for FREE! You will only be responsible for the cost of the gifts itself. Once you realize how simple and helpful Prezentz is, you can sign up for our UNLIMITED Prezentz package where you pay an annual one-time subscription fee of only $49 a year to send up to 10 gifts and $99 a year to send unlimited gifts to as many people, on as many separate occasions as you would like. Never worry about forgetting a special occasion again!
How do I remove or edit a recipient?
Click on the "Scheduled Gifts" button and then you will be see a list of recipients and occasions. To the right of the recipient's name is a garbage can to remove the recipient and a paper and pen to edit the recipient's information.
How do I add a new recipient?
Click on the "Send a Gift" button on the top of the page and then you will be directed to add information about the new recipient.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time before any gifts have been purchased and sent, without any sort of penalty and we will stop sending the scheduled gifts. However, once your subscription has been activated and used (at least one gift has been mailed), then you can cancel for the following year.
Can the recipient return the gift?
The recipient will have 30 days to return any gift back to Prezentz in its new and unused condition.  The recipient can request a refund or exchange the gift for another of equal value.  To initiate a return, please contact us at returns@prezentz.com.
Do you guarantee on-time delivery?
We schedule the gifts to be delivered on or slightly before the birthday or special occasion. Sometimes, deliveries are delayed due to weather or third party shipping delays and if that is the case then we will sincerely apologize. Please just know that we try our hardest and it's our business to be on time!
Do I have any say in what gift is given to the recipients on my list?
Yes! About 2 weeks prior to the gift being sent, we will email you with a list of 3 choices of gifts based on the information you included about the recipient. This allows you to select what gift you would like to send. If, for some reason, you do not respond to our email within 3 days, then we will choose our favorite gift for you.
If two people have listed the same recipient, do you keep track of the gifts sent?
Yes! If, for example, my mother and my sister both signed up my daughter as a recipient, then we would make sure that different gifts are sent to my daughter so there will be no overlap. We also keep track of gifts annually to make sure no gifts are ever repeated.
Why should I use Prezentz?
Do you tend to forget people's birthdays? Arrive at parties without a gift? Let your niece down by sending her a gift two months late? Life is busy and families are big! As a mom of three with a job and a huge extended family, I know how hard remembering birthdays and holidays can be. That is why I created Prezentz. Prezentz is here to make giving gifts as easy as clicking a button! You are still involved in the gift giving process by selecting the final gift, but we make giving a hassle and stress-free experience! You decide how much you want to spend and we select the best gifts for your loved ones and friends. Try us today free of charge! THE SERVICE FOR FIRST GIFT IS ON US! For the first gift you send using Prezentz, we will provide our expert gift curation, beautiful gift wrapping, timing and mailing services for FREE! You will only be responsible for the cost of the gifts itself.